Privacy Policy

Introduction

Granada Residence ("we," "our," or "us") is committed to protecting your privacy and complying with all applicable federal and California state laws, including the Health Insurance Portability and Accountability Act (HIPAA), the California Consumer Privacy Act (CCPA), and the Americans with Disabilities Act (ADA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in various ways:

• Personal Information: Name, email address, phone number, mailing address, and other contact information you provide when filling out forms on our website.
• Health Information: Medical conditions, care needs, and other health-related information you provide in tour requests or other forms. This information is protected under HIPAA and California state regulations.
• Automatically Collected Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide information about our services
• Process tour requests and assess care needs in compliance with Title 22 regulations
• Improve our website and services
• Comply with legal obligations, regulatory requirements, and RCFE licensing standards
• Send you updates and communications (with your consent)

HIPAA Compliance

As a healthcare-related facility, we are committed to protecting Protected Health Information (PHI) in accordance with HIPAA regulations. We:

• Maintain strict confidentiality of all health information
• Only use and disclose PHI as permitted by law and with proper authorization
• Implement administrative, physical, and technical safeguards to protect PHI
• Provide individuals with rights regarding their health information, including the right to access, amend, and request restrictions on use

California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: You have the right to request information about the personal information we collect, use, and disclose.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions (including legal and regulatory requirements for RCFE facilities).
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information (we do not sell personal information).
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us using the information provided in the Contact section below.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations, court orders, or regulatory requirements (including Title 22 reporting requirements)
• To protect our rights, property, or safety, or that of our residents or others
• With service providers who assist us in operating our website and providing services (under strict confidentiality agreements and HIPAA Business Associate Agreements where applicable)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, in compliance with HIPAA security requirements and California state regulations. However, no method of transmission over the Internet or electronic storage is 100% secure.

Accessibility Statement

Granada Residence is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards, including WCAG 2.2 Level AA guidelines.

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers, please contact us so we can address them.

For accessibility concerns or to request accommodations, please contact us at (310) 684-2369 or granadahillsresidence@gmail.com.

Legal Disclaimers

The following disclaimers apply to your use of this website:

• This website provides general information only and does not constitute medical, legal, or professional advice
• Information on this website may not reflect the most current regulations or standards; please verify with official sources
• Granada Residence makes no warranties, expressed or implied, regarding the accuracy, completeness, or suitability of information on this website
• By using this website, you acknowledge that you have read, understood, and agree to be bound by our Privacy Policy and Terms of Use

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have accessibility concerns, please contact us: